Category BlindMonkeyMedia

Bad Customer Service Makes for a Bad Company

In my last post, I wrote about our company wanting to do away with our physical office and using virtual offices around the world based on the location of our staff.

Well, I am very upset about the quality of service by all of the virtual office company I contacted.

I contacted about 6 virtual office providers and out of those none have yet replied to me.

Of those who contacted me, none have replied to my reply to them.

What the hell is this? How can a company expect to make money if they have such bad customer service and a crappy sales department?

My company is trying to give these people business and they don’t seem to care about it.

Here is a piece of advice for all companies out there, answer your emails and follow up on them if you want to get customers.

Also, follow up on your ema...

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The Virtual Office Option

Recently, our team has been thinking about giving up our marketing and SEO office in San Jose, Costa Rica for a virtual office.

The reason being that 97% of our staff are never in the office.

Most of us telecommute from home and the only person that is ever in the office is a receptionist during work hours and security guard at night. Telecommuting is great and essential to our business since most of our staff is located in the U.S. and the Philippines.

Being an online marketing company, we have no need for an office since most of our clients are online clients.

On top of that, our offices are only used to meet clients so we probably only use the office 2 to 3 times a week since the majority of the time we go to our client’s office.

This is why we have been toying with the idea of having...

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BlindMonkeyMedia Just Partenered with

And so, after being in business for less than 4 months, BlindMonkeyMedia is having to expand due to the high volume of demands.

this past month has been very busy for our Company since the number of work request has increased tremendously. Due to this, we are not able to take on all of the request and we actually had to charge higher rates in order to filter out the requests.

This led to us partnering with, a company that offers, Diseño grafico costa rica or graphic design in Costa Rica We have known the owner of that company for a few years and we chose him as a partner to take on some of the graphic and website design workload off of our shoulder because he makes excellent work in a timely manner.

At the moment, we are handling the SEO work demand load but we are sti...

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Yeah, Google Just Did a page Rank Update

Looks like Google just did a page rank update last night. Nice to know that all of our hard work paid off and after 3 months of work we now have a google page rank of 3!

Next update should be in about 4 months and our goal is to get a pange ranking of 5!!!

Wish us luck

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I think We Angered MSN Live Search

Today I was making the BlindMonkeyMedia SEO report when I noticed a trend. We pretty much increased in ranking for all of our target keyword On, and Yahoo.

Actually, we own the 95% of all of our keywords for the Costa Rica Market where we rank in the top 5 for all of our keywords except for 3 keywords and out of those 3 keywords we rank in the top 2.

On the MSN side however, we have lost our ranking big time. Meaning going from the first SERP to not ranking at all. I am assuming MSN Live Search saw this post, and got pissed at us.

So I just want to say, Sorry MSN Live Search. We didn’t mean to insult you. We were just stating historical facts...

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